Shipping policy

Last updated: 27 October 2026

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Delivery cost

Standard tracked delivery is free on every order, with no minimum spend.

Delivery times

Orders arrive within 7–9 working days of being placed. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm (UK time), at weekends or on bank holidays count from the next working day.

Your order is sent from our fulfilment partner's warehouse in [COUNTRY WE SHIP FROM].

Tracking your order

As soon as your order ships, we'll email you a tracking link so you can follow it all the way to your door.

Customs, duties and VAT

All prices are in pounds sterling (GBP) and are the final price you pay. There is nothing extra to pay on delivery: no customs duties, import VAT or handling fees.

Discreet packaging

Every order is sent in a plain parcel with no description of the contents on the outside.

If your order is late, lost or damaged

Your order is our responsibility until it reaches you. If it hasn't arrived 5 working days after the latest delivery date, or it arrives damaged, please email [SUPPORT EMAIL]. We'll track it down and, if it can't be found or is damaged, send a replacement or give you a full refund — whichever you prefer.

Delivery address

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away. We can update the address up until your order ships.

Cancelling before dispatch

You can cancel your order at any time before it ships by emailing us, and we'll refund you in full. Once it has shipped, you can still return it under our Returns & Refunds Policy.

Contact us

[BUSINESS NAME]
[BUSINESS ADDRESS]
Email: [SUPPORT EMAIL]
We reply within 1 working day.